1. Introduction
AsianFood.AI (the "Website") is a company registered in the United Kingdom. These Terms of Service govern your use of the Website, including all content, services, and features available on it. By accessing or using the Website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use the Website.
2. Eligibility
- You must be at least 18 years old or the age of legal capacity in your jurisdiction of residence to use the Website. If you are using the Website on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms of Service.
- You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Use of the Website
- Permitted Use: You may use the Website for personal, non - commercial purposes only. This includes browsing for Asian food products, accessing recipes, and interacting with the AI Chef for culinary advice. You may also place orders for products available on the Website in accordance with these Terms of Service.
- Prohibited Use: You may not use the Website in any way that violates any applicable UK laws or regulations. This includes, but is not limited to, using the Website for illegal activities, spamming, transmitting viruses or malware, or engaging in any form of intellectual property infringement. You may not modify, copy, reproduce, distribute, or create derivative works of the Website's content without our prior written consent.
4. Product and Service Information
- Product Descriptions: We strive to provide accurate and detailed descriptions of all Asian food products available on the Website. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error - free. If a product you receive from us is not as described, please refer to our Returns and Refunds policy.
- Service Availability: The services provided on the Website, such as recipe sharing, AI Chef interaction, and delivery services, are subject to availability. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
5. Ordering and Payment
- Order Process: To place an order on the Website, you must follow the ordering process as described on the site. You are responsible for providing accurate and complete information during the ordering process. Once you place an order, we will send you an order confirmation email. However, receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to accept or reject any order at our discretion.
- Payment: We accept various payment methods as indicated on the Website, such as credit cards, debit cards, and approved third - party payment platforms. By choosing a payment method, you authorize us to charge the amount of your order, including any applicable taxes and delivery fees. All payments are subject to validation and authorization by the relevant payment processors. If a payment cannot be processed successfully, we may cancel your order.
6. Delivery
- Delivery Services: We offer doorstep delivery services within the United Kingdom. Delivery times may vary depending on your location and the availability of products. We will make reasonable efforts to deliver your order within the estimated time frame, but we do not guarantee specific delivery times.
- Delivery Charges: Delivery charges will be calculated based on the weight, size, and destination of your order. The delivery charges will be clearly displayed during the checkout process.
- Delivery Issues: If you encounter any issues with the delivery of your order, such as non - delivery, damaged products, or incorrect items, please contact us as soon as possible. We will investigate the issue and take appropriate action, which may include re - delivering the correct items, issuing a refund, or providing a replacement.
7. Returns and Refunds
- Return Policy: In accordance with UK consumer law, you have the right to cancel your order within 14 days of receiving the products. To return a product, you must contact us first to obtain a return authorization. The product must be returned in its original condition, unused, and with all original packaging.
- Refund Policy: Once we receive the returned product and verify its condition, we will issue a refund to the original payment method used for the purchase. The refund will include the cost of the product and any applicable delivery charges, unless the return is due to your own error or change of mind, in which case you may be responsible for the return delivery costs.
8. Intellectual Property
- Ownership: All content on the Website, including but not limited to text, images, recipes, graphics, logos, and software, is the property of [AsianFood.AI] or its licensors and is protected by UK and international intellectual property laws.
- Limited License: We grant you a limited, non - exclusive, non - transferable license to access and use the Website and its content for personal, non - commercial purposes only. This license does not permit you to modify, distribute, or use the content for any commercial gain without our prior written consent.
9. Liability and Indemnification
- Limitation of Liability: To the fullest extent permitted by UK law, in no event shall [AsianFood.AI] or its affiliates, directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Website or any products or services obtained through the Website.
- Indemnification: You agree to indemnify, defend, and hold harmless [AsianFood.AI] and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Website, your violation of these Terms of Service, or your infringement of any third - party rights.
10. Governing Law and Dispute Resolution
- Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
- Dispute Resolution: Any disputes arising out of or in connection with these Terms of Service or your use of the Website shall be resolved through arbitration in London, England, in accordance with the rules of the [Arbitration Institution]. The arbitration award shall be final and binding on both parties.
11. Changes to the Terms of Service
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on the Website, and the revised Terms of Service will be effective immediately upon posting. Your continued use of the Website after the posting of changes constitutes your acceptance of the revised Terms of Service.